In this article, we will discuss some common email issues and how to resolve them. Email problems can arise in various ways, but we will focus on the most frequent ones.
Unable to Read Messages
Incorrect Username
Most email clients require only the part before the “@” symbol as your username, not the entire email address.
Using SSL on a Non-SSL Port
If you want to use SSL for incoming messages, use the following ports:
- POP3-SSL: 995
- IMAP-SSL: 993
Using the Wrong Port
If you’re not using SSL, use the following ports instead:
- POP3: 110
- IMAP: 143
Host/Server
Ensure that you’re using the correct server for your incoming messages.
Unable to Send Messages
SMTP Authentication
Some servers require SMTP authentication for each outgoing email. You can usually find this option in the “Advanced Settings” menu of your email client.
Incorrect Username
Most email clients only require the part before the “@” symbol as your username, not the entire email address.
Using SSL on a Non-SSL Port
If you want to use SSL for incoming messages, use the following ports:
- SMTP-SSL: 465
Using The Wrong Port
If you’re not using SSL, use the following ports instead:
- SMTP: 25
It is recommended to use an encrypted port whenever possible for security reasons. Note that some internet providers may block port 25.
Host/Server
Ensure that you’re using the correct server for your incoming messages.