How Do I Purchase Credits
Once you are logged into the Rackhost admin interface, navigate to the Credits sub-menu within the Billing and Credits section. Click on the Add credits button, where you can specify the gross amount of credits you wish to buy. Here you can also enter or update your billing address for the credits you wish to purchase.
After placing your order, a fee request will be generated, which you can conveniently pay with a credit card. Once your payment is successfully processed, you can easily track your credit balance and monitor any changes in the Credits sub-menu within the Billing and Credits section.
What Can I Do with Credits
To simplify the ordering process in the future, you can use your credits to purchase any of our services at your convenience. You can exchange credits for any service available on Rackhost. For domains, you can set up auto-renewal, which means that the domain will be automatically renewed if you have a sufficient credit balance. However, for our other services such as hosting, VPS, and Business Email, etc. auto-renewal is not available. If you prefer to use credits for payment, you can simply select the Payment with credits option in the Billing and Credits menu.
What Happens If I Don’t Have Enough Credits to Purchase a Service
If you’re purchasing multiple items and your credits don’t cover the full cost, our system will apply the credits to the service they can fully cover. If you don’t have enough credits to cover even the lowest-cost item, the option to redeem the credits won’t be offered by the system. In this case, you can add the missing amount in credits and then proceed with the payment by clicking on the Payment with credits button after the additional credits have been added.