When using our services, you might have some common questions, such as:
- How long does it take for the service to become active after I place an order?
- How long does payment processing take?
- What happens if I miss a payment?
Let’s walk through the answers to these questions.
Payment Process
Once we receive your payment, it’s recorded and your service will be activated. In most cases, this happens instantly, but in some situations, it might take a few minutes.
After your payment is processed, your invoice will be automatically generated within a few minutes. The invoice is based on the billing profile you’ve set up. You can create or update billing profiles anytime, even before making a payment, and easily assign them to your subscriptions. Here’s how you can do it:
- To create or modify a billing profile: Log in to your account, go to the left-hand menu → Billing and Credits → Billing profiles. You can add a new profile or edit an existing one by clicking the pencil icon.
- To assign a profile to a subscription: In the left-hand menu, go to Billing and Credits → Subscriptions → Billing profile, then click the “Update” button.
You can download your invoice from the Billing and Credits section in your Rackhost account under the Paid invoices tab.
What Happens in Case of Missed Payments?
If the payment for a service is overdue, in line with our Terms and Conditions, we will suspend the hosting and email services on the 7th day after the expiration date. This means that the website hosted on the suspended account will become unavailable, and the email service will also be locked, although it won’t be deleted. You’ll receive an email notification to the account’s registered email address about the suspension. Once the overdue payment is successfully processed, the service will be automatically reactivated, without any additional fees. However, if a domain renewal fee is missed, the domain will be deleted. Every domain has a two-phase “grace period” during which the current owner can still renew the expired domain by paying the renewal fee, or later with an added penalty fee. If this grace period also passes without payment, the domain becomes available for anyone to register. Since these grace periods and fees differ based on the domain extension, it’s best to contact our Customer Service for specific details on restoring your domain. You can reach us at [email protected].
What Should I Do if a Service is Deleted?
If the payment for a service is not settled within 30 days after the payment deadline, the service will be automatically deleted. In such cases, it is still possible to request the restoration of the deleted hosting or email service, but we can only restore an empty hosting/email account. You would need to reinstall the content from your own backup.
Rackhost can also provide a backup of the service content (emails, databases, content) for up to 30 days. There is an administrative fee for this restoration service, in addition to the standard maintenance fee. If you wish to request this, please notify us as soon as possible, as we cannot store the backup indefinitely in our system. For the issuance of the necessary invoice and further coordination, please contact our Customer Service at [email protected].