General Administration

What is Two-Factor Authentication, and Why is it Important? Two-factor authentication (2FA) is a security protocol that requires two different methods to verify a user’s identity when accessing an online service or application. Compared to a simple password, 2FA enhances security by using two indepe...

To keep our users’ accounts more secure, we’ve introduced a new feature. Whenever a user logs into a Rackhost account from a new device, we’ll immediately send a notification to the email address registered to the account. This notification will tell you the login time, the account acces...

You can easily create a new user account during any service ordering process. In the Account details step (the second step of the ordering process), you must provide an email address and password. When entering your email address, ensure it’s right, as we’ll send all important details about yo...

To log in to your Rackhost account, visit the main Rackhost page (rackhost.uk) and click the Log in button in the top right corner. Make sure you’ve already signed up on our website. To log in, you’ll need the email address and password provided during registration. After entering these, click...

If you’ve forgotten your password for your Rackhost account, there’s no need to worry—we’ve got you covered. You can easily request a new password from the login page. To get started, go to the top right corner of our website and click on the Log in button. Then, select the Forgot your password? lin...

To update your user data, first log in to your Rackhost account. Click the Log in button in the top right corner of the rackhost.uk homepage. This will take you to your account’s admin interface. From the left menu bar, select the Profile Settings tab under the Profile heading. On the Profile Settin...

In the Rackhost system, you have the option to create multiple billing profiles, allowing you to enter billing information for each service individually. To get started, log into your user profile and select the Billing and Credits section. Here, you’ll find all your previous invoices, which are ava...

When using our services, you might have some common questions, such as: How long does it take for the service to become active after I place an order? How long does payment processing take? What happens if I miss a payment? Let’s walk through the answers to these questions. Payment Process Once we r...

How Do I Purchase Credits Once you are logged into the Rackhost admin interface, navigate to the Credits sub-menu within the Billing and Credits section. Click on the Add credits button, where you can specify the gross amount of credits you wish to buy. Here you can also enter or update your billing...

Support tickets allow us to resolve any issues as quickly and efficiently as possible. If you encounter an error in our system, please use our ticketing system. Submitting Tickets To create a ticket, log in to your Rackhost account and navigate to the Tickets section. Then, click the Create ticket b...